Service Policy

At Bio Nexam, we strive to deliver high-quality digital services, courses, and training. This Service Policy explains how we provide, maintain, and support our services.

Service Scope

Our services include online courses, live webinars, consultancy, and data analysis. Each service description includes deliverables, timelines, and any prerequisites.

Service Availability

We aim to make paid services available according to the advertised schedule. For live events, join links and materials will be shared via email or user dashboard.

Service Changes & Cancellations

We reserve the right to modify service content, schedules, instructors, or delivery format. If a significant change or cancellation occurs, we will notify registered users and offer rescheduling or refunds according to the Refund Policy.

Support & Response Time

For service-related queries, contact our support at bionexam@gmail.comor call +92 309 9404343. Typical response time is within 48 business hours; urgent issues will be prioritized.

Quality Assurance

We continuously review materials and instructor feedback to ensure quality. If a user raises a legitimate complaint about service quality, we will investigate and propose a remedy (retraining session, partial refund, or replacement service) where appropriate.

Third-Party Services

Some services may rely on third-party platforms (e.g., payment gateways, video hosts). We are not responsible for downtime or policy changes of those providers, but we will coordinate with them where possible to resolve issues.

By using our services, you accept this Service Policy. We may update this policy from time to time — check this page for the latest version.